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2024080202401 First Citizens Investor Services, Inc. CRD 44430 AWC lp.pdf

Between March 2019 and May 2026, FCIS failed to review more than 3.5 million emails sent or received by its associated persons. This resulted from failures to load email accounts for new hires into the firm’s email review system, the use of unreasonably narrow search parameters to flag emails for review, and the exclusion of internal emails from the firm’s email review process. As a result, FCIS failed to identify issues such as emails containing reportable customer complaints.