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2024081776401 Merrill Lynch, Pierce, Fenner & Smith Incorporated CRD 7691 AWC vrp.pdf

From January 2018 through December 2023, Merrill Lynch invited customers who phoned its call centers to complete a post-call survey, which included a written commentary section. However, the firm did not reasonably review the written responses to identify customer complaints and failed to reasonably supervise to achieve compliance with its quarterly summary and statistical customer complaint reporting obligations under FINRA Rule 4530( d). As a result, Merrill Lynch did not report thousands of customer complaints in the survey responses to FINRA.

2023076995501 Prime Number Capital, LLC CRD 297029 AWC ks.pdf

From January 2021 to the present, Prime Number failed to establish and implement an anti-money laundering (AML) program reasonably designed to detect and cause the reporting of suspicious transactions and failed to conduct reasonable testing of its AML program, in violation of FINRA Rules 3310(a), 3310(f)(ii), 3310(c), and 2010. From July 2020 to December 2024, Prime Number failed to supervise or preserve its registered representatives’ business-related communications sent or received using unapproved communications platforms, in violation of Section 17(a) of the Securities Exchange Act of 193