Dispute Resolution Services Statistics
- Virtual Arbitration Hearing Statistics
- Arbitration Statistics Through January
- Historical Statistics for Cases Filed and Closed
- Top 15 Controversy Types in Customer Arbitrations
- Top 15 Security Types in Customer Arbitrations
- Top 15 Controversy Types in Intra-Industry Arbitrations
- How Arbitration Cases Close
- Results of Customer Claimant Arbitration Award Cases
- Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)
- Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)
- Result of Customer Claimant Arbitration Award Cases (Paper Only)
- Results of All-Public Panels and Majority Public Panels in Customer Cases
- Arbitrators by Type and Location
- Mediation Statistics Through January
- Pre-Arbitration Requests for Mediation Through January
View Previous Year-End Statistics
- Statistics on Expungement of Customer Dispute Information in the FINRA Arbitration Forum
Virtual Arbitration Hearing Statistics Through January
| Contested Motions for Virtual Hearings | Granted | Denied | Open | Total |
|---|---|---|---|---|
| Customer | 306 (63%) | 183 (37%) | 2 | 491 |
| Intra-Industry | 171 (76%) | 53 (24%) | 1 | 225 |
| Total Customer and Intra-Industry | 477 (67%) | 236 (33%) | 3 | 716 |
Since the postponement of in-person hearings, and as of January 31, 2,638 arbitration cases have conducted one or more hearings via Zoom (877 customer cases and 1,806 industry cases).
There are 842 total joint motions for virtual hearings. (370 in customer cases and 472 in industry cases).
Arbitration Statistics Through January
| Year | New Case Filings | Cases Closed | Open Cases | Turnaround Time (in months) |
|---|---|---|---|---|
| 2025 | Total: 207 Customer: 129 (62%) Intra-Industry: 78 (38%) | 228 | 2,746 | Overall*: 12.9 Regular Hearing Decisions: 15.5 Special Proceeding Decisions: 6.3 Paper Decisions: 4.8 |
| 2024 | Total: 202 Customer: 139 (69%) Intra-Industry: 63 (31%) | 292 | 3,295 | Overall*: 12.9 Regular Hearing Decisions: 14.5 Special Proceeding Decisions: 6.6 Paper Decisions: 4.6 |
| 2023 | Total: 237 Customer: 146 (62%) Intra-Industry: 91 (38%) | 194 | 3,069 | Overall*: 18.1 Regular Hearing Decisions: 22.8 Special Proceeding Decisions: 2.5 Paper Decisions: 4.5 |
| 2025 vs 2024 | Total: +2% Customer: -7% Intra-Industry: +24% | -22% | -17% | Overall*: 0% Regular Hearing Decisions: +7% Special Proceeding Decisions: -5% Paper Decisions: +4% |
* Includes cases closed for any reason.
Historical Statistics for Cases Filed and Closed
| Year | Cases Filed | Cases Closed |
|---|---|---|
| 2025 | 207 | 228 |
| 2024 | 2,469 | 3,108 |
| 2023 | 3,382 | 3,027 |
| 2022 | 2,671 | 3,564 |
| 2021 | 2,893 | 4,029 |
| 2020 | 3,902 | 3,564 |
| Year | Cases Filed | Cases Closed |
|---|---|---|
| 2019 | 3,757 | 4,011 |
| 2018 | 4,325 | 3,756 |
| 2017 | 3,456 | 3,735 |
| 2016 | 3,681 | 3,635 |
| 2015 | 3,435 | 3,489 |
| 2014 | 3,822 | 3,838 |
| Year | Cases Filed | Cases Closed |
|---|---|---|
| 2013 | 3,714 | 4,498 |
| 2012 | 4,299 | 4,877 |
| 2011 | 4,729 | 6,099 |
| 2010 | 5,680 | 6,241 |
| 2009 | 7,137 | 4,571 |
| 2008 | 4,982 | 3,757 |
Top 15 Controversy Types in Customer Arbitrations
A single arbitration case may include multiple controversy types.
| Controversy | Time Period | 2025 Cases served | 2024 | 2023 | 2022 | 2021 |
|---|---|---|---|---|---|---|
| Breach of Fiduciary Duty | Through January | 84 | 120 | 123 | 88 | 123 |
| Year-End | -- | 1,252 | 1,518 | 1,340 | 1,445 | |
| Negligence | Through January | 83 | 110 | 107 | 81 | 115 |
| Year-End | -- | 1,126 | 1,408 | 1,261 | 1,371 | |
| Misrepresentation | Through January | 72 | 98 | 78 | 70 | 101 |
| Year-End | -- | 1,032 | 1,078 | 990 | 1,181 | |
| Failure to Supervise | Through January | 70 | 94 | 81 | 72 | 98 |
| Year-End | -- | 1,050 | 1,129 | 1,075 | 1,218 | |
| Omission of Facts | Through January | 62 | 73 | 70 | 56 | 93 |
| Year-End | -- | 851 | 881 | 825 | 958 | |
| Breach of Contract | Through January | 60 | 92 | 95 | 74 | 90 |
| Year-End | -- | 993 | 1,095 | 1,048 | 1,110 | |
| Suitability | Through January | 56 | 74 | 73 | 62 | 85 |
| Year-End | -- | 853 | 931 | 899 | 1,071 | |
| Fraud | Through January | 52 | 64 | 52 | 45 | 64 |
| Year-End | -- | 679 | 687 | 699 | 744 | |
| Breach of Regulation BI | Through January | 35 | 33 | 23 | 2 | 0 |
| Year-End | -- | 448 | 408 | 216 | 40 | |
| Manipulation | Through January | 23 | 21 | 19 | 15 | 28 |
| Year-End | -- | 325 | 273 | 266 | 285 | |
| Violation of Blue Sky Laws | Through January | 22 | 35 | 39 | 21 | 23 |
| Year-End | -- | 342 | 414 | 402 | 355 | |
| Unauthorized Trading | Through January | 14 | 12 | 10 | 16 | 22 |
| Year-End | -- | 119 | 175 | 149 | 160 | |
| Errors-charges | Through January | 10 | 6 | 14 | 7 | 11 |
| Year-End | -- | 79 | 132 | 99 | 127 | |
| Elder Abuse | Through January | 8 | 17 | 20 | 8 | 9 |
| Year-End | -- | 170 | 212 | 188 | 162 | |
| Transfer | Through January | 7 | 7 | 1 | 3 | 4 |
| Year-End | -- | 70 | 38 | 52 | 46 |
*These categories were not tracked for the years in which no data appears.
Top 15 Security Types in Customer Arbitrations
A single arbitration case may include multiple security types.
| SECURITY | Time Period | 2025 Cases Served | 2024 | 2023 | 2022 | 2021 |
|---|---|---|---|---|---|---|
| Common Stock | Through January | 29 | 29 | 44 | 32 | 41 |
| Year-End | -- | 304 | 393 | 349 | 433 | |
| Real Estate Investment Trust | Through January | 13 | 20 | 18 | 19 | 33 |
| Year-End | -- | 164 | 197 | 211 | 429 | |
| Private Equities | Through January | 11 | 13 | 10 | 12 | 6 |
| Year-End | -- | 94 | 120 | 146 | 161 | |
| Options | Through January | 11 | 8 | 23 | 9 | 10 |
| Year-End | -- | 87 | 121 | 153 | 157 | |
| Corporate Bonds | Through January | 10 | 26 | 14 | 2 | 8 |
| Year-End | -- | 169 | 236 | 239 | 57 | |
| Annuities | Through January | 8 | 9 | 5 | 2 | 3 |
| Year-End | -- | 87 | 78 | 57 | 98 | |
| Mutual Funds | Through January | 7 | 19 | 15 | 12 | 19 |
| Year-End | -- | 113 | 294 | 159 | 161 | |
| Limited Partnerships | Through January | 7 | 7 | 6 | 4 | 8 |
| Year-End | -- | 57 | 68 | 122 | 134 | |
| Variable Annuities | Through January | 6 | 5 | 3 | 2 | 3 |
| Year-End | -- | 56 | 81 | 48 | 75 | |
| Exchange-Traded Funds | Through January | 6 | 3 | 4 | 2 | 7 |
| Year-End | -- | 68 | 95 | 60 | 76 | |
| 401(k) | Through January | 5 | 11 | 1 | 4 | 2 |
| Year-End | -- | 69 | 50 | 35 | 41 | |
| Municipal Bond Funds | Through January | 5 | 5 | 4 | 5 | 9 |
| Year-End | -- | 51 | 75 | 50 | 57 | |
| Structured Products | Through January | 4 | 8 | 2 | 2 | 4 |
| Year-End | -- | 83 | 47 | 38 | 33 | |
| Stock Index Futures | Through January | 4 | 0 | 3 | 0 | 0 |
| Year-End | -- | 8 | 10 | 8 | 4 | |
| Preferred Stock | Through January | 3 | 5 | 15 | 3 | 4 |
| Year-End | -- | 39 | 73 | 42 | 31 |
Top 15 Controversy Types in Intra-Industry Arbitrations
A single arbitration case may include multiple controversy types.
| CONTROVERSY | Time Period | 2025 Cases Served | 2024 | 2023 | 2022 | 2021 |
|---|---|---|---|---|---|---|
| Breach of Contract | Through January | 36 | 23 | 27 | 16 | 19 |
| Year-End | -- | 283 | 294 | 225 | 268 | |
| Compensation | Through January | 11 | 6 | 8 | 3 | 8 |
| Year-End | -- | 156 | 74 | 77 | 84 | |
| Breach of Fiduciary Duty | Through January | 10 | 1 | 1 | 0 | 3 |
| Year-End | -- | 27 | 14 | 21 | 23 | |
| Promissory Notes | Through January | 9 | 16 | 5 | 8 | 9 |
| Year-End | -- | 171 | 154 | 84 | 126 | |
| Raiding Disputes | Through January | 8 | 1 | 2 | 1 | 1 |
| Year-End | -- | 16 | 24 | 24 | 13 | |
| Libel or Slander on Form U-5 | Through January | 6 | 7 | 8 | 4 | 8 |
| Year-End | -- | 90 | 104 | 84 | 89 | |
| Commissions | Through January | 6 | 4 | 6 | 2 | 4 |
| Year-End | -- | 74 | 36 | 37 | 55 | |
| Libel, Slander, or Defamation | Through January | 5 | 7 | 8 | 6 | 7 |
| Year-End | -- | 74 | 91 | 69 | 59 | |
| Wrongful Termination | Through January | 5 | 5 | 7 | 1 | 8 |
| Year-End | -- | 65 | 66 | 50 | 62 | |
| Fraud | Through January | 2 | 0 | 1 | 0 | 1 |
| Year-End | -- | 11 | 6 | 13 | 8 | |
| Misrepresentation | Through January | 1 | 0 | 0 | 0 | 2 |
| Year-End | -- | 7 | 7 | 12 | 12 | |
| Partnerships | Through January | 1 | 0 | 0 | 0 | 0 |
| Year-End | -- | 6 | 4 | 3 | 3 | |
| Collection | Through January | 1 | 0 | 0 | 0 | 0 |
| Year-End | -- | 4 | 0 | 3 | 6 | |
| Underwriting | Through January | 1 | 0 | 0 | 0 | 0 |
| Year-End | -- | 2 | 1 | 1 | 1 | |
| Discrimination or Harassment** | Through January | 1 | 1 | 0 | 1 | 5 |
| Year-End | -- | 28 | 25 | 25 | 36 |
* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.
How Arbitration Cases Close
| Cases Decided by Arbitrators | Jan-2025 (% of Cases) | 2024 | 2023 | 2022 | 2021 |
|---|---|---|---|---|---|
| After Regular Hearing | 35 (15%) | 431 (14%) | 436 (15%) | 533 (15%) | 497 (12%) |
| After Special Proceeding Hearing | 5 (2%) | 24 (1%) | 17 (1%) | 24 (1%) | 34 (1%) |
| After Review of Documents (Paper Cases) | 5 (2%) | 64 (2%) | 77 (3%) | 78 (2%) | 102 (2%) |
| Total | 45 (20%) | 519 (17%) | 530 (18%) | 635 (18%) | 633 (15%) |
| Cases Resolved by Other Means | Jan-2025 (% of Cases) | 2024 | 2023 | 2022 | 2021 | 2020 |
|---|---|---|---|---|---|---|
| Direct Settlement by Parties | 97 (43%) | 1,724 (56%) | 1,496 (50%) | 1,752 (49%) | 2,418 (59%) | 2,060 (58%) |
| Settled via Mediation | 32 (14%) | 362 (12%) | 489 (16%) | 700 (20%) | 458 (11%) | 477 (13%) |
| Withdrawn | 35 (15%) | 304 (10%) | 265 (9%) | 290 (8%) | 384 (9%) | 329 (9%) |
| All Others | 18 (8%) | 169 (5%) | 213 (7%) | 175 (5%) | 216 (5%) | 243 (7%) |
| Total | 182 (80%) | 2,559 (83%) | 2,463 (82%) | 2,917 (82%) | 3,476 (85%) | 3,109 (87%) |
Results of Customer Claimant Arbitration Award Cases
| Year Decided | All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper) | Percentage Decided of All Customer Claimant Cases Closed | Percentage (and Number) of Cases where Customer Awarded Damages |
|---|---|---|---|
| 2025 YTD | 22 | 13% | 32% (7 cases) |
| 2024 | 232 | 13% | 26% (61 cases) |
| 2023 | 274 | 14% | 24% (67 cases) |
| 2022 | 311 | 13% | 36% (111 cases) |
| 2021 | 328 | 13% | 31% (103 cases) |
| 2020 | 193 | 9% | 32% (62 cases) |
Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)*
| Year Decided | Customer Claimant Cases Decided (Hearing Only) | Hearing Customer Claimant Cases Where Customer Awarded Damages | Hearing Customer Claimant Not Awarded Damages | Percentage of Customer Award Hearing Cases |
|---|---|---|---|---|
| 2025 YTD | 13 | 4 | 9 | 31% |
| 2024 | 160 | 49 | 111 | 31% |
| 2023 | 200 | 59 | 141 | 30% |
| 2022 | 237 | 92 | 145 | 39% |
| 2021 | 231 | 86 | 145 | 37% |
| 2020 | 120 | 41 | 79 | 34% |
*The data in this chart includes cases dismissed prior to the hearing on the merits, and are counted as cases in which the customer claimant was not awarded damages.
Awards on the Merits of the Case with One or More Zoom Evidentiary Hearings*
| Year Decided | Customer Claimant Cases Decided | Customer Claimant Cases Where Customer Awarded Damages | Customer Claimant Not Awarded Damages | Percentage of Customer Claimant Cases Where Customer Awarded Damages |
|---|---|---|---|---|
| 2025 | 1 | 1 | 0 | 100% |
| 2024 | 31 | 14 | 17 | 45% |
| 2023 | 53 | 21 | 32 | 40% |
| 2022 | 116 | 51 | 65 | 44% |
| 2021 | 136 | 60 | 76 | 44% |
| 2020 | 30 | 12 | 18 | 40% |
*The data in this chart excludes cases dismissed prior to the hearing on the merits.
Awards on the Merits of the Case with In-Person Evidentiary Hearings*
| Year Decided | Customer Claimant Cases Decided | Customer Claimant Cases Where Customer Awarded Damages | Customer Claimant Not Awarded Damages | Percentage of Customer Claimant Cases Where Customer Awarded Damages |
|---|---|---|---|---|
| 2025 | 6 | 2 | 4 | 33% |
| 2024 | 75 | 29 | 46 | 39% |
| 2023 | 91 | 34 | 57 | 37% |
| 2022 | 74 | 34 | 40 | 46% |
| 2021 | 46 | 22 | 24 | 48% |
| 2020 | 34 | 17 | 17 | 50% |
*The data in this chart excludes cases dismissed prior to the hearing on the merits.
Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)
| Year Decided | Customer Claimant Cases Decided (Special Proceeding Only) | Special Proceeding Customer Claimant Cases Where Customer Awarded Damages | Special Proceeding Customer Claimant Not Awarded Damages | Percentage of Customer Award Special Proceeding Cases |
|---|---|---|---|---|
| 2025 YTD | 5 | 0 | 5 | 0% |
| 2024 | 20 | 4 | 16 | 20% |
| 2023 | 15 | 0 | 15 | 0% |
| 2022 | 19 | 7 | 12 | 37% |
| 2021 | 16 | 2 | 14 | 13% |
| 2020 | 5 | 1 | 4 | 20% |
Result of Customer Claimant Arbitration Award Cases (Paper Only)
| Year Decided | Customer Claimant Cases Decided (Paper Only) | Paper Customer Claimant Cases Where Customer Awarded Damages | Customer Claimant Not Awarded Damages | Percentage of Customer Award Paper Cases |
|---|---|---|---|---|
| 2025 YTD | 4 | 3 | 1 | 75% |
| 2024 | 52 | 8 | 44 | 15% |
| 2023 | 59 | 8 | 51 | 14% |
| 2022 | 55 | 12 | 43 | 22% |
| 2021 | 81 | 15 | 66 | 19% |
| 2020 | 68 | 20 | 48 | 29% |
Results of All-Public Panels and Majority Public Panels in Customer Cases
| Year Decided | Cases Decided by All-Public Panels | Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages | Cases Decided by Majority-Public Panels | Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages |
|---|---|---|---|---|
| 2025 YTD | 7 | 14% (1 case) | 2 | 50% (1 case) |
| 2024 YTD | 102 | 31% (32 cases) | 28 | 18% (5 cases) |
| 2023 | 122 | 32% (39 cases) | 46 | 26% (12 cases) |
| 2022 | 141 | 42% (59 cases) | 51 | 37% (19 cases) |
| 2021 | 139 | 39% (54 cases) | 46 | 30% (14 cases) |
| 2020 | 76 | 33% (25 cases) | 26 | 23% (6 cases) |
| 2019 | 149 | 53% (79 cases) | 47 | 28% (13 cases) |
Arbitrators by Type and Location
| Arbitrator Type | Total |
|---|---|
| Public | 4,018 |
| Non-Public | 4,084 |
| Total | 8,102 |
Number of Cases and Arbitrators* per Hearing Location Through January.
Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.
We expand arbitrator pools in select hearing locations as case demand requires.
* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.
Mediation Statistics Through January
| Year | Cases in Agreement | Cases Closed (Percent Settled) | Turnaround Time (in days) |
|---|---|---|---|
| 2025 | 54 | 60 (82%) | 130 |
| 2024 | 33 | 56 (89%) | 79 |
| 2023 | 52 | 59 (76%) | 152 |
| 2025 vs 2024 | +64% | +7% | +65% |
Pre-Arbitration Requests for Mediation Through January
| Year to Date | Number of Requests* | Parties Agreed (%) |
|---|---|---|
| 2025 | 17 | 4 (24%) |
| 2024 | 16 | 3 (19%) |
| 2023 | 17 | 5 (29%) |
* As of January 1, 2020, Number of Requests only includes cases subject to FINRA’s jurisdiction. Previously, these statistics included all requests to mediate, including those not subject to FINRA’s jurisdiction.