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Dispute Resolution Services Statistics

Arbitration Statistics Through July

YearNew Case FilingsCases ClosedOpen CasesTurnaround Time (in months)
2025Total: 1,418
Customer: 895 (63%)
Intra-Industry: 523 (37%)
1,5472,709Overall*: 13.5
Regular Hearing Decisions: 15.7
Special Proceeding Decisions: 6.8
Paper Decisions: 5.0
2024Total: 1,494
Customer: 985 (66%)
Intra-Industry: 509 (34%)
1,9322,989Overall*: 12.0
Regular Hearing Decisions: 16.7
Special Proceeding Decisions: 6.9
Paper Decisions: 5.4
2023Total: 1,914
Customer: 1,093 (57%)
Intra-Industry: 821 (43%)
1,6513,337Overall*: 15.7
Regular Hearing Decisions: 18.1
Special Proceeding Decisions: 6.5
Paper Decisions: 5.0
2025 vs 2024Total: -5%
Customer: -9%
Intra-Industry: +3%
-20%-9% Overall*: +13%
Regular Hearing Decisions: -6%
Special Proceeding Decisions: -1%
Paper Decisions: -7%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

YearCases FiledCases Closed
20251,4181,547
20242,4693,108
20233,3823,027
20222,6713,564
20212,8934,029
20203,9023,564
YearCases FiledCases Closed
20193,7574,011
20184,3253,756
20173,4563,735
20163,6813,635
20153,4353,489
20143,8223,838
YearCases FiledCases Closed
20133,7144,498
20124,2994,877
20114,7296,099
20105,6806,241
20097,1374,571
20084,9823,757

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

ControversyTime Period2025 Cases served2024202320222021
Breach of Fiduciary DutyThrough July628786894705925
Year-End--1,2521,5181,3401,445
NegligenceThrough July590724827641867
Year-End--1,1261,4081,2611,371
MisrepresentationThrough July539645635519772
Year-End--1,0321,0789901,181
Failure to SuperviseThrough July530659683566766
Year-End--1,0501,1291,0751,218
Breach of ContractThrough July466619663527721
Year-End--9931,0951,0481,110
Omission of FactsThrough July455546525421627
Year-End--851881825958
SuitabilityThrough July422541549503651
Year-End--8539318991,071
FraudThrough July359422419375476
Year-End--679687699744
Breach of Regulation BI*Through July28025725181-
Year-End--44840821640
ManipulationThrough July193204161138188
Year-End--325273266285
Violation of Blue Sky LawsThrough July161218253185236
Year-End--342414402355
Elder AbuseThrough July11010712710194
Year-End--170212188162
Unauthorized TradingThrough July927610287107
Year-End--119175149160
Errors-chargesThrough July7251956087
Year-End--7913299127
TransferThrough July4348182528
Year-End--70385246

*These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

SECURITYTime Period2025 Cases Served2024202320222021
Common StockThrough July192186234181288
Year-End--304393349433
Real Estate Investment TrustThrough July88113118123278
Year-End--164197211429
OptionsThrough July73598365100
Year-End--87121153157
Mutual FundsThrough July727414678108
Year-End--113294159161
Corporate BondsThrough July6810315310636
Year-End--16923623957
Private EquitiesThrough July6762638593
Year-End--94120146161
Exchange-Traded FundsThrough July5136542946
Year-End--68956076
AnnuitiesThrough July4157393850
Year-End--87785798
401(k)Through July3651272120
Year-End--69503541
Variable AnnuitiesThrough July3534482748
Year-End--56814875
Limited PartnershipsThrough July3531366583
Year-End--5768122134
Structured ProductsThrough July3152251019
Year-End--83473833
Municipal Bond FundsThrough July3029443635
Year-End--51755057
Cryptocurrency*Through July19--------
Year-End----------
Preferred StockThrough July1628502019
Year-End--39734231

*These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSYTime Period2025 Cases Served2024202320222021
Breach of ContractThrough July162154145130163
Year-End--283294225268
Promissory NotesThrough July98109735177
Year-End--17115484126
Libel or Slander on Form U-5Through July4561635453
Year-End--901048489
CompensationThrough July3784455149
Year-End--156747784
Libel, Slander, or DefamationThrough July3748474332
Year-End--74916959
Wrongful TerminationThrough July3240423537
Year-End--65665062
Breach of Fiduciary DutyThrough July251641113
Year-End--27142123
CommissionsThrough July2333192531
Year-End--74363755
Discrimination or Harassment*Through July1513171821
Year-End--28252536
Raiding DisputesThrough July151091611
Year-End--16242413
MisrepresentationThrough July106354
Year-End--771212
FraudThrough July95173
Year-End--116138
NegligenceThrough July77272
Year-End--85149
IndemnificationThrough July55822
Year-End--61276
WhistleblowerThrough July44840
Year-End--121250

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by ArbitratorsJul-2025 (% of Cases)2024202320222021
After Regular Hearing250 (16%)431 (14%)436 (15%)533 (15%)497 (12%)
After Special Proceeding Hearing10 (1%)24 (1%)17 (1%)24 (1%)34 (1%)
After Review of Documents (Paper Cases)46 (3%)64 (2%)77 (3%)78 (2%)102 (2%)
Total306 (20%)519 (17%)530 (18%)635 (18%)633 (15%)
Cases Resolved by Other MeansJul-2025 (% of Cases)20242023202220212020
Direct Settlement by Parties688 (45%)1,724 (56%)1,496 (50%)1,752 (49%)2,418 (59%)2,060 (58%)
Settled via Mediation233 (15%)362 (12%)489 (16%)700 (20%)458 (11%)477 (13%)
Withdrawn189 (12%)304 (10%)265 (9%)290 (8%)384 (9%)329 (9%)
All Others120 (8%)169 (5%)213 (7%)175 (5%)216 (5%)243 (7%)
Total1,230 (80%)2,559 (83%)2,463 (82%)2,917 (82%)3,476 (85%)3,109 (87%)

Results of Customer Claimant Arbitration Award Cases

Year DecidedAll Customer Claimant Cases Decided (Hearings, Special Procedures & Paper)Percentage Decided of All Customer Claimant Cases ClosedPercentage (and Number) of Cases where Customer Awarded Damages
2025 YTD14914%28% (42 cases)
202423213%26% (61 cases)
2023 27414%24% (67 cases)
202231113%36% (111 cases)
202132813%31% (103 cases)
20201939%32% (62 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)*

Year DecidedCustomer Claimant Cases Decided (Hearing Only)Hearing Customer Claimant Cases Where Customer Awarded DamagesHearing Customer Claimant Not Awarded DamagesPercentage of Customer Award Hearing Cases
2025 YTD105337231%
20241604911131%
2023 2005914130%
20222379214539%
20212318614537%
2020120417934%

*The data in this chart includes cases dismissed prior to the hearing on the merits, and are counted as cases in which the customer claimant was not awarded damages.

Awards on the Merits of the Case with One or More Zoom Evidentiary Hearings*

Year DecidedCustomer Claimant Cases DecidedCustomer Claimant Cases Where Customer Awarded DamagesCustomer Claimant Not Awarded DamagesPercentage of Customer Claimant Cases Where Customer Awarded Damages
202529151452%
202431141745%
202353213240%
2022116516544%
2021136607644%
202030121840%

*The data in this chart excludes cases dismissed prior to the hearing on the merits.

Awards on the Merits of the Case with In-Person Evidentiary Hearings*

Year DecidedCustomer Claimant Cases DecidedCustomer Claimant Cases Where Customer Awarded DamagesCustomer Claimant Not Awarded DamagesPercentage of Customer Claimant Cases Where Customer Awarded Damages
202541152637%
202475294639%
202391345737%
202274344046%
202146222448%
202034171750%

*The data in this chart excludes cases dismissed prior to the hearing on the merits.

 

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year DecidedCustomer Claimant Cases Decided (Special Proceeding Only)Special Proceeding Customer Claimant Cases Where Customer Awarded DamagesSpecial Proceeding Customer Claimant Not Awarded DamagesPercentage of Customer Award Special Proceeding Cases
2025 YTD9090%
20242041620%
2023150150%
20221971237%
20211621413%
202051420%

 

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year DecidedCustomer Claimant Cases Decided (Paper Only)Paper Customer Claimant Cases Where Customer Awarded DamagesCustomer Claimant Not Awarded DamagesPercentage of Customer Award Paper Cases
2025 YTD3592626%
20245284415%
20235985114%
202255124322%
202181156619%
202068204829%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year DecidedCases Decided by All-Public PanelsPercentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded DamagesCases Decided by Majority-Public PanelsPercentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2025 YTD7135% (25 cases)1533% (5 cases)
202410231% (32 cases)2818% (5 cases)
202312232% (39 cases)4626% (12 cases)
202214142% (59 cases)5137% (19 cases)
202113939% (54 cases)4630% (14 cases)
20207633% (25 cases)2623% (6 cases)
201914953% (79 cases)4728% (13 cases)

Arbitrators by Type and Location

Arbitrator TypeTotal
Public3,973
Non-Public3,986
Total7,959

Number of Cases and Arbitrators* per Hearing Location Through July.

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Mediation Statistics Through July

YearCases in AgreementCases Closed (Percent Settled)Turnaround Time (in days)
2025306311 (82%)127
2024299319 (87%)141
2023405370 (85%)124
2025 vs 2024+2%-3% -10% 

Pre-Arbitration Requests for Mediation Through July

Year to DateNumber of Requests*Parties Agreed (%)
202510330 (29%)
202411227 (24%)
202315665 (42%)

* As of January 1, 2020, Number of Requests only includes cases subject to FINRA’s jurisdiction. Previously, these statistics included all requests to mediate, including those not subject to FINRA’s jurisdiction.