Reschedule or Cancel Your Appointment

If you need to reschedule or cancel your qualification exam appointment, you must do so a minimum of 10 business days in advance to avoid any fees. Appointments rescheduled or cancelled within 10 business days will incur the existing fee at the time the appointment is changed.

Remember, FINRA does not have a hardship policy if you’re unable to take an exam. If you miss your enrollment period for any reason, the cost of the exam will not be refunded or applied to another examination.

Inclement Weather Policy

If severe weather or a natural disaster makes it difficult or unsafe to travel to the exam center, the exam may be delayed or cancelled.

Visit the Prometric Site Closure page or call (800) 578-6273 for a list of centers closed due to inclement weather.

Reschedule / Cancellation Policy

Cancelling or rescheduling will be considered timely if it is handled according to the cancellation/reschedule timeline below. If a holiday occurs during the cancellation/reschedule period, the policy remains the same.

To avoid late cancel/reschedule fee (within two business days of appointment), the appointment must be cancelled or rescheduled by midnight, Eastern Time (ET) on the day shown in the second column.

To avoid three – 10 business day cancel/reschedule fee, the appointment must be cancelled or rescheduled by midnight, Eastern Time (ET), on the day shown in the third column.

Fees

Three to 10 Business Day Cancellation/Reschedule Fee:  If you cancel or reschedule an appointment within three to 10 business days of your scheduled appointment, you will be assessed a cancellation/reschedule fee as outlined below. At the time you cancel an appointment, Prometric will require a credit card payment to collect the fee.

Late Cancellation/Reschedule Fee (Within Two Business Days):  If you reschedule or cancel an appointment within two business days of a scheduled appointment, or fail to show up, you will be assessed a fee equal to the fee of the exam. FINRA will charge this fee to your firm or, if you registered using the Test Enrollment Services System (TESS^TM), you will forfeit the pre-paid fee. You then must open a new enrollment window—and pay the associated exam fee—before scheduling a new appointment.

As outlined below, appointments rescheduled or cancelled within 10 business days will incur the existing fee at the time the appointment is changed.

If you need to reschedule or cancel your qualification exam appointment, please contact Prometric at (800) 578-6273. For all additional assistance, please contact the FINRA Support Center at (240) 386-4040.