Technical Support and Troubleshooting for CE
What internet browsers are supported?
Refer to the Upgrade Your Web Browser page for the supported browser versions.
What type of internet connection do I need to access the CE session?
A high-speed internet connection is required. A dial-up internet connection will not be supported.
Can I use my tablet computer or mobile devices to complete the session?
Mobile devices and tablets are now supported and can be used to complete CE. Refer to the Upgrade Your Web Browser page for information about supported browsers and mobile devices.
What if my system is not compatible with the required software?
Please contact your firm’s technical support team to ensure that you have the software needed.
Can multiple devices be used per session?
You cannot access CE using multiple computers simultaneously. You may switch between computers and browsers, but only a single device can be active at any given time. CE sessions will time out after 30 minutes of inactivity, at which point you will be required to log in again to continue with your session.
What should I do if I get a "System Error" message?
A "System Error" message indicates that something unexpected has happened during your CE session. Please verify that you have internet access, clear your browser cache and then close your browser. Next, restart your browser, and log back into your session. If the error persists, please contact the FINRA Support Center at (240) 386-4040.
What should I do if I get a "System Is Currently Unavailable" message?
A "System Is Currently Unavailable" message indicates scheduled downtime for system maintenance. If an outage isn't reported on the FINRA Systems Status page, FINRA suggests that you try again at a later time. Please restart your browser, and then log back into your session. If the error persists, please contact the FINRA Support Center (see the Contact Us section for more information).
What are the hours of operation for the FINRA Call Center?
See the Contact Us section of this page for support hours and contact information. Throughout your CE session, a Help menu is available where an issue can be submitted to the CE Support Team.
What if my question is not addressed or answered here?
General information about the CE Program will be available on the Continuing Education page and on the CE Council website, or you may call the FINRA Support Center (see the Contact Us section of this page for support hours and contact information) if you have any additional questions.