FINRA Dispute Resolution Services Mobile App Privacy Policy

I. Introduction

FINRA, a not-for-profit organization, is dedicated to protecting investors and safeguarding market integrity in a manner that facilitates vibrant capital markets. Authorized by Congress, FINRA works to protect America’s investors by making sure the broker-dealer industry operates fairly and honestly. We oversee more than 624,000 brokers across the country—and analyze billions of daily market events.

This Privacy Policy applies to information FINRA and its subsidiaries and affiliates (collectively, “FINRA,” “we,” “our” or “us”) collects through its Dispute Resolution Services mobile application (the “Mobile App”).

II. Information We May Collect and How We Collect It

FINRA collects certain information, including Personal Information, from industry participants, investors, and others who may interact with the Mobile App. “Personal Information” as used in this policy is information that alone, or when combined with other information, identifies or reasonably can be used to identify you. The types of Personal Information we collect may include, but are not limited to:

  • Names, dates of birth, and contact information (e.g., home and business addresses; email addresses; mobile/landline business/personal telephone numbers; etc.);
  • Usernames or passwords for the Mobile App;
  • Professional or employment-related information;
  • Educational history and training course history;
  • Information related to billing and payment;
  • Government-issued identification numbers (e.g., passport number, social security number);
  • IP addresses;
  • Internet activity or network activity related to your use of the Mobile , including information from applications or forms you complete or partially complete;
  • Information about your arbitration/mediation case or hearings, 
  • Disability status and accommodation details;
  • Precise geolocation (if using the Mobile App’s “Directions” feature);
  • Photos (if access is granted on your device);
  • Criminal record, civil litigation history, or other sensitive information; and
  • Any other information you may share with us through the Mobile App.

We collect personal and other Information in various ways, including:

  • Directly from you when you provide it to us,
  • Automatically through your use of the Mobile App; and
  • From third-party sources required or permitted to share information with FINRA.

III. How We Use Your Information

We use your Personal Information to fulfill our regulatory purposes, including, but not limited to the following:

  • Providing you with products, services, or information you request;
  • Providing you with information about the Mobile App or required notices;
  • Detecting, preventing, and responding to fraud, intellectual property infringement, violations of our Terms of Use, violations of law, or other misuse of the Mobile App; and
  • The personalization and improvement in the usability of the Mobile App.

Additional information about or terms that may apply to our use of your information related to the Dispute Resolution Services may be separately contained in the terms and conditions applicable to those services.

IV. How We Share Your Information

FINRA does not sell your Personal Information to third parties. Additionally, we do not disclose your Personal Information to third parties, without your consent, unless such disclosure is:

  • Necessary to fulfill the purpose for which you provide it (e.g., management of arbitration/mediation cases); 
  • Necessary (a) to protect our rights, the integrity of the Mobile App, or your safety or the safety of others, or (b) to detect, prevent, or respond to fraud, intellectual property infringement, violations of our Terms of Use, violations of law, or other misuse of the Mobile App; or
  • Required or Appropriate by statute, regulation, court order or other similar legal process, or Congressional, federal, state, or regulatory  request.

V. How We Protect Your Information

FINRA is committed to protecting your privacy and to conducting business with the highest ethical standards. We exercise commercially reasonable technical, administrative, and physical security measures to help protect your Personal Information from unauthorized access, acquisition, destruction, use, modification, or disclosure. However, no information system can be 100% secure. As a result, we cannot guarantee the absolute security of your Personal Information. If you have questions about the security of your Personal Information, please contact us as detailed under the “Contact Information” heading below.

VI. Collection, Processing, and Storing in the United States

FINRA regulates markets, brokers, and broker-dealer firms operating in the United States. FINRA does not have a physical presence or offer for sale goods or services outside of the United States. Accordingly, FINRA’s collection, storage, and processing of data is strictly in accordance with U.S. data privacy and protection laws applicable to a U.S. not-for-profit organization. When you provide information to us through the Mobile App for any reason, including for the purpose of obtaining any of the products or services we offer, you acknowledge and agree to the transfer, storage, and processing of your Personal Information in the United States. U.S. data privacy and protection laws may not provide the same level of protection for your Personal Information as the laws in your home country if you reside outside of the U.S.

VII. How Long We Retain Your Information

We retain your information, including any Personal Information, for as long as we need to fulfill our business purposes and comply with FINRA’s legal or regulatory requirements, including record retention requirements.

VIII. Cookies and Similar Technologies

If you access or use the Mobile App, you consent to our (and our service providers’) use of “cookies” and similar technologies (e.g., log files, pixel tags, and web beacons). Cookies and similar technological technologies are not inherently harmful, but it is important that you understand the implications to your privacy.

Cookies are small text files or pieces of code saved on your device or browser. FINRA (and service providers) may use cookies and similar technologies to:

  • Provide general analytics to improve the use and performance of the Mobile App, other web-based applications, products, and services,
  • Secure user accounts, including preventing fraudulent use of login credentials, and to protect the Mobile App and our products and services generally, and
  • Acknowledge your consent to FINRA privacy policies and terms of use.

FINRA does not use cookies for marketing purposes, nor does FINRA make information collected through cookies available to third parties for commercial purposes. If you do not allow cookies, some features and functionality of the Mobile App may be unavailable.

IX. Third-Party Links

The Mobile App may contain links to other websites or services that are not owned or controlled by FINRA. Your use of these websites or services is at your own risk, so we recommend that you review the privacy statements of these other websites or services when you leave one of our Sites.

X. Children

We do not knowingly collect Personal Information of, or market to, children under the age of 13.

XI. Contact Information

If you have any questions about this Privacy Policy or about the information we have collected from you, please email: [email protected] or write:

FINRA, Attn: Privacy Policy – OGC
9509 Key West Avenue, Decoverly Building
Rockville, MD 20850.

XII. Changes to Privacy Policy

We reserve the right to modify or update this Privacy Policy or other terms and conditions of use of the Dispute Resolution Services at any time. If we update this Privacy Policy, we will notify you by posting a new Privacy Policy on this page, and any modifications or updates shall be effective upon posting. 

This Privacy Policy was last modified on December 13, 2024.