FINRA's Dispute Resolution Services (DRS) helps investors and firms resolve securities-related disputes through arbitration and mediation. We provide a fair, efficient and effective forum for resolving disputes involving brokerage firms and their brokers.
8,000+
well-qualified arbitrators drawn from a variety of professions and backgrounds.
84%
of customer arbitration cases closed through settlement or paid damages in 2024.
3,607
arbitration and mediation cases closed in 2024.
12.5 mos.
is the average time a FINRA arbitration case closed in 2024.
How It Works
Do you have a securities-related dispute involving the business activities of a brokerage firm or one of its brokers?
Arbitration
Arbitration is similar to a court process, but generally faster and less complex. FINRA member firms are required to participate in arbitration. Independent arbitrators review evidence and issue final, binding decision.
Mediation
Mediation is a voluntary process where a neutral mediator helps parties negotiate settlement agreements. All parties must voluntarily agree to participate and agree with any settlement.
Dispute Resolution Portal
The DR Portal is a secure online tool that allows arbitration and mediation parties and neutrals to submit documents and access case information. FINRA Dispute Resolution Services provides User Guides, FAQs, and videos to help you navigate the DR Portal.
Need Help?
For help logging into the DR Portal, call (301) 590-6500. For other technical issues, call (800) 700-7065. FINRA’s website can be read in languages other than English, by using a translation service. For case-related questions, please contact the regional office assigned to your case. Arbitration parties may request a financial hardship waiver of filing and interpretation fees.
Investor Complaints
If you suspect potentially fraudulent or suspicious activity, you can file a complaint with FINRA’s Investor Complaint Center. You can file a complaint, even if you are currently in arbitration or mediation.
FINRA Securities Helpline for Seniors
If you're a senior investor with investment-related questions, FINRA provides the Securities Helpline for Seniors.
Become a FINRA Arbitrator
FINRA Dispute Resolution Services has embarked on an aggressive campaign to recruit new arbitrators with a particular focus on adding arbitrators from varied backgrounds, professions, and geographical locations.
FINRA arbitrators are highly engaged, dynamic individuals who collaborate to aid their communities and enhance their professional lives by resolving securities-related disputes.
As a FINRA arbitrator, you have the opportunity to develop skills, give back and supplement your income. No previous arbitration, securities or legal experience is required to apply—just five years of paid work experience and two years of college-level credits.